Shipping, Returns & Refund Policy

Shipping:

Unless otherwise noted, all shipping is Economy with estimated delivery time of 4-10 business days.

Returns, Replacements, Refunds:

At 54 Main Street we strive to provide quality items at a fair retail prices. Below is our refund policy. Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return/refund.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

54 Main Street is a print-on-demand company, which means that all products are unique and produced only when ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, we offer a free replacement or a refund, if you contact us within 30 days of product delivery. Please email our team at support@54mainstreet.com and provide a clear photo showing the issue.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note: If the order shipping details were incorrect, or if the wrong size or color was ordered, 54 Main Street will not be held responsible and will not offer replacements or refunds.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, if required, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

*Shipping costs for returns will not be included in the refund, this will be deducted from the cost.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@54mainstreet.com. We will send you an address to mail your item to.